INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Koseli?

Koseli is an online store specializing in authentic Nepalese groceries. We offer a wide range of products, including noodles, snacks, spices, pickles, local specialties, and occasionally fresh meats and vegetables. Our mission is to bring the rich and diverse flavors of Nepal straight to your doorstep.

How can I save when shopping at Koseli?

There are three ways to save with Koseli:

  1. Join Our Email List: Sign up to receive exclusive deals and promotions directly to your inbox.
  2. Become a Club Card Member: Enjoy special discounts and perks available only to our loyal club card members.
  3. Receive Surprise Gifts: Get a delightful surprise gift with every purchase you make.
What are the shipping options and costs?

We offer standard and express delivery within New Zealand. Shipping costs are calculated at checkout based on your postcode and the weight of your order. Please note that these costs are estimated by the courier company and may sometimes be miscalculated. In such cases, the customer will be liable to pay the difference in the shipping price.

What is your return policy?

We accept returns of unopened and unused products within 14 days of delivery. If you need to return an item, please contact us at [your contact information] with your order number and reason for the return. Please note that perishable goods such as fresh meats and vegetables cannot be returned, and sale items are non-returnable.

How can I contact Koseli for more information or assistance?

If you have any questions or need assistance, please reach out to us at contact@koseli.conz or sales@koseli.co.nz. We are here to help and ensure you have a wonderful shopping experience with Koseli.

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