Effective Date: 13 June, 2024

1. Shipping Locations

We currently ship to addresses within New Zealand.

2. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and the weight of the order. Shipping costs are automatically calculated based on postcodes estimated by the courier company and may sometimes be miscalculated. The customer will be liable to pay the difference in the shipping price if there is any discrepancy.

3. Delivery Times

– Standard Delivery: 3-5 business days.
– Express Delivery: 1-2 business days.

Please note that delivery times are estimates and may vary due to factors beyond our control.

4. Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

5. Shipping Carriers

We use reputable shipping carriers to ensure your order arrives safely and on time.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at koselinz1@gmail.com or contact@koseli.co.nz or sales@koseli.co.nz so we can resolve the issue.

7. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. We will notify you of any changes by posting the new Shipping Policy on our website.

8. Contact Us

If you have any questions about this Shipping Policy, please contact us at koselinz1@gmail.com or contact@koseli.co.nz or sales@koseli.co.nz.