Return Policy
Effective Date: 13 June, 2024
1. Returns
We accept returns of unopened and unused products within 14 days of delivery. To initiate a return, please contact us at koselinz1@gmail.com or contact@koseli.co.nz or sales@koseli.co.nz. with your order number and reason for return.
2. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. Approved refunds will be processed to your original method of payment within 7 business days.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at koselinz1@gmail.com or contact@koseli.co.nz or sales@koseli.co.nz.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for returns.
5. Non-Returnable Items
Perishable goods such as fresh meats and vegetables cannot be returned. Sale items are non-returnable.
6. Changes to This Return Policy
We may update this Return Policy from time to time. We will notify you of any changes by posting the new Return Policy on our website.
7. Contact Us
If you have any questions about this Return Policy, please contact us at koselinz1@gmail.com or contact@koseli.co.nz or sales@koseli.co.nz.